Terms of Service

 

By accessing or using FRANK'S REMEDIES site, you are acknowledging that you have read, understand, and agree, without limitation, to be bound by these Terms and Conditions. 

Acknowledgement & Acceptance of Your Order

You will be notified by email as soon as possible to acknowledge receipt of your order and to provide you with an order number. If unable to fulfill your order following this acknowledgement, you will be contacted by email or telephone advising you of this. If you require any information concerning your order please email orders@franksremedies.com quoting your order number. Your order may not be accepted for the following reasons: if an item you have ordered is out of stock, if it has been identified that there is a product or pricing error; or if unable to obtain authorisation for your payment.

Please note that FRANK'S REMEDIES reserves the right to reject any offer to purchase by you at any time. 

Inspection

You should inspect the merchandise upon receipt and check that everything specified on the delivery note is included. You will be deemed to have accepted the order unless you notify us upon receipt that there is a problem, or you cancel the order in accordance with your cancellation right and you return the goods (unused) in accordance with our Returns Policy.

If you fail to take such action, we are not obligated to accept any rejection by you of the merchandise at a later date. Your statutory rights are not affected. If you are not at home when your parcel arrives, the postman should leave written information regarding where and when you should collect your parcel. Please be aware: these slips of confirmation are usually reported as being discarded as junk mail. If you do not collect your parcel within the post office's specified timeframe (usually 7 days), the parcel will be returned to us and you will need to arrange for a new delivery. You will have to pay the postage costs incurred in resending the parcel.

Payment

Payment can be made by any of the following methods: Visa, MasterCard, Delta, Electron, Solo, Switch and Maestro. Payment will be debited and cleared from your account at the point at which your order is acknowledged. Please note that all credit/debit cardholders are subject to validation checks and authorisation by the issuer of the card. The cardholders address must match the information held by the issuing authority. If the issuer of your payment card refuses to pay or does not for any reason authorise payment to FRANK'S REMEDIES, we will not be liable for any delay or non-delivery of merchandise. Please note that we retain the legal ownership of all merchandise until full payment has been made by you and received by us. Legal ownership of the merchandise will immediately transfer back to us if we refund any payment for the merchandise to you.

Legally binding contract:

Please remember that when we accept your submitted order for merchandise on this website, there will be a legally binding contract.

Cancellation Right / Returns Policy

You have the legal right to cancel your order within seven working days from the date of receipt of the goods if you send a notice of cancellation in writing via email and return the goods in their original, unopened and unused condition.

Due to the nature of the product, and hygiene reasons we are unable to offer refunds or returns on any purchases of products after they have been opened/used.

You can submit your cancellation notice to orders@franksremedies.com.

This does not affect your statutory rights.